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Who's Who | Reservations and Benefits | On Site | Travel Arrangements | Exchange |Rental | Maintenance Fees | Resale | Contract | Taxes
Who's Who
Q. Who is the Universal Vacation Club?
A. The Universal Vacation Club is the Homeowners Association for the Villa del Mar, Villa del Palmar Puerto Vallarta and Cabo San Lucas, Villa del Palmar Flamingos Nuevo Vallarta resorts and Villa Del Arco. The Club is responsible for arranging your reservations, assisting with member service inquiries, and collecting your maintenance fees.
Q. What is the Club's e-mail address?
A. ClubMail@MyUVC.com
Q. What is the Club's fax number?
A. 619-683-2077
Q. Who is ResortCom International?
A. ResortCom International is the Project Director (Management Company) for the Universal Vacation Club.
Reservations and Benefits
Q. What is my reservation deadline*?
A. For Floating Memberships:
Summer reservation Deadlines:
 Villa del Mar July 15th
Villa del Palmar PV August 1st
Villa del Palmar Cabo August 15th
Gold and VPA (Summer) Members September 1st
Winter and Holiday Deadlines:
Villa del Mar September 15th
Villa del Palmar PV October 1st
Villa del Palmar Cabo October 15th
Gold and VPA (Winter & Hoiday) Members November 1st
Q. I was issued a "Bonus Week" or "VIP Week" at the point of sale. How do I book this unit?
A. Please refer to the 800# listed on your certificate to make your arrangements.
Q. What is the difference between a "fixed" membership and a "floating" membership?
A. Fixed Memberships have use rights to a specified unit and week number while Floating Memberships have use rights within a specified season and unit type.
Q. Can I check room availability on your web site?
A. Yes, please log into your account now to view availability. If you do not have or can't remember your login and password, please contact the club immediately. ClubMail@MyUVC.com
Q. Why is there no availability when I call the club, but I can book nights on websites like Expedia.com ?
A. Villa Del Palmar Resorts were built by the developer, the Villa Group. As each week is sold to Club membership, the developer gives one week of space to the Club. For example, If the developer has sold 75% of weeks to the Club, the developer owns the remaining 25% of inventory, and may sell it to wholesale companies like Expedia or other wholesalers. This is why you might see advertisements on-line for space when you cannot book it through the Club.
Q. Can I upgrade my unit to a larger unit size or higher season?
A. Yes! Please contact the Club to inquire on rates and restrictions.
Q. Can I change my fixed week to alternate date?
A. Of course! Based on availability, you may reschedule your fixed week for an alternate date, for a fee of $70 (plus any seasonal upgrade fees/restrictions, if applicable) if completed by the reservation deadline.
Q. Why are there restrictions on upgrading my unit to a larger size or higher season?
A. Although the Club wants to provide you with as many options as possible when using your membership, we have a commitment to make sure that owners of these units or seasons have first choice. Any time that we restrict an upgrade, it is to protect the members that have purchased that inventory.
Q. What are the benefits of the Premier Membership?
A. Ownership of a Premier or Gold Membership allows you to make reservations at any UVC property and "split" your week between properties (i.e. 4 days in Puerto Vallarta and 3 days in Cabo within the same calendar year).
Q. Why can't I request a specific unit or location prior to arrival?
A. Due to the volume of room requests at the resorts, the Club is not able to accept room requests prior to arrival. If you should have special requirements based on a medical condition, please contact the Club so that we may make arrangements for you.
Q. What is Vacation Banking?
A. Vacation Banking is an option offered through the Club allowing you to "save" your vacation weeks each year. The fee for Vacation Banking is $70 per week, per year and must be completed prior to your reservation deadline. (There is no fee for Gold and VPA Members)
Q. I thought that by using the Club's Vacation Banking option, my week would be saved for three years?
A. Although we do allow you to save a particular week up to three consecutive years in a row, you must re-new the "bank" each year. The fee is applicable per week, per year and must be completed by your reservation deadline*.
Q. Isn't my week automatically "banked" if I don't use it?
A. Unfortunately, we do not have any program that will automatically save your weeks for you. To save unused weeks, make sure that you contact the Club by the reservation deadline each year.
On Site - Puerto Vallarta/Cabo san Lucas/Nueva Vallarta
Q. What amenities are available at the resort? (In-room and on-site?)
A. Please refer to the "Destinations" area of this website [click here]
Q. How far is the resort from the airport?
A. In Cabo, the airport (Aueropuerto Internacional San Jose del Cabo) is located approximately 45 minutes from the resort. Round trip shuttle service can be arranged through the Club office at a minimum of 14 business days prior to arrival.
In Puerto Vallarta, the airport (Gustavo Diaz Ordaz) is located approximately 5-7 minutes from the resort. One way shuttle service can be arranged through the Club office at a minimum of 14 business days prior to arrival. The Flamingos resort is located approximately 20 minutes away from the airport.
Travel Arrangements
Q. Does the Club handle airline reservations?
A. Yes. You can Book Airfare Online or call your Club Representative to help plan your travel. Gold members may take advantage of automatic enrollment in Travel Escapes Club for more savings.
Q. Can the Club arrange transportation from the airport to my resort in Puerto Vallarta, Nuevo Vallarta or Cabo?
A. Yes! For a nominal fee, we can arrange one way transportation from the airport to the resort in Puerto Vallarta, one way transportation from the airport to the resort in Nuevo Vallarta, and roundtrip transportation in Cabo. Please contact a Member Services Representative (1- 800-852-4755) for details and reservations. 14 business days advance notification is required.
Exchange
Q. What is the difference between Vacation Banking with the Club, and "banking" with an Exchange Company?
A. Utilizing the Vacation Banking option will save your vacation weeks for use within UVC. Once vacation weeks are "banked" with your Exchange Company, they can not be used within the club, and must be used at an alternate location.
Q. How do I exchange my week with an Exchange Company?
A. Please contact the club to begin this process. Agents will then guide you through the final steps of exchanging your weeks.
Q. Why can't I check availability with RCI or Interval International before depositing my vacation week?
A. Your Exchange company must first assess the value of your week prior to determining what you are able to confirm. For this reason, they require the week to be deposited prior to initiating a "search" for your desired dates
Q. What if RCI or Interval International are unable to confirm an exchange for me?
A. If your exchange company is unable to confirm an instant exchange for you, they will place a "search" for your desired destination and dates. If a match does not become available, you will have a two year windowfrom date of deposit to utilize that week at a later time.
Q. What is a "Getaway"?
A. Getaway weeks are last minute space that is available through Interval International. These weeks can be reserved without giving up your vacation weeks at your home resort. RCI has a similar program called "Vacation Escapes". Contact RCI or II for more information. Link to www.rci.com and www.intervalworld.com.
Rental Program
Q. Do I get a discount if I rent additional time at UVC properties?
A. Of course! Members receive a 30% to 40% discount off of the current rack rates of the resorts.
Q. How do I place my week in the rental program?
A. To utilize the Club's sanctioned rental program, you must fill out a rental agreement and submit to the rental department prior to December 15 for the following year's program. The rental program will only accept "new" weeks which excludes any weeks that have been Vacation Banked.
Maintenance Fees
Q. What are the "operating" and "reserves" portions of my Maintenance Fee bill?
A. Your Maintenance Fee is divided into two segments, the operating portion and the reserves portion.
The operating funds are used for daily operations of the resorts (housekeeping, maintenance and front desk etc.) and the Club office. The reserve portion is set aside for refurbishments, improvements or repair that the resorts may require in the future.
Q. What is the "Eagle's Wing's Foundation" optional donation on my Maintenance Fee bill?
A. The Eagle's Wings foundation was founded in 1998 by Board members and Villa del Mar owner, James McCarthy. The Foundation is a non-profit organization which benefits charities in the Puerto Vallarta and Cabo communities.
Q. What is the "ARDA" (ARDA ROC) optional donation on my Maintenance Fee bill?
A. ARDA (the American Resort Development Association) is a non-profit organization that lobbies in Washington, D.C. on behalf on timeshare owner's rights and interests. More information on ARDA can be found on their web site www.arda.org.
Q. Can I book my reservations prior to paying my Maintenance Fees?
A. Reservations can only be secured after payment for the week you are utilizing has been received.
Q. When will I receive my Maintenance Fee bill?
A. The Club's normal billing cycle for Maintenance Fees is October 1 -30 each year. For new memberships purchased after October 1, you should receive your Maintenance Fee bill approximately 30 days after being activated in the Club's computer system.
Q. When are the Maintenance Fees due?
A. The maintenance fees are billed in October each year and are due upon receipt. The delinquency date is December 1. If you have purchased mid-year, your payment is due 60 days after the billing date.
Q. Do I still have to pay my maintenance fees if I don't use my week?
A. Yes. As outlined in your contract, the maintenance fees are the responsibility of each member regardless of your use of the property.
Q. Why am I receiving another bill when I have recently upgraded my membership?
A. Please refer to your Membership Disclosure Statement to verify the first year occupancy for your new contract. Your billing correlates directly to the first year of use designated on your contract.
Q. Isn't the first year Maintenance Fees included in my purchase price? (for new memberships).
A. Your maintenance fees are not included in the purchase price of your contract. To review this information in your contract, please refer to the Purchase and Security Agreement .
Q. Can I have my maintenance fee automatically deducted from my credit card each year?
A. Yes! Please contact the Club for an Automatic Debit Form.
Resale
Q. Does the Club or the Developer offer any resale options for my Membership?
A. Currently, there is no mechanism offered by the Club or the Developer to assist in the resale of your timeshare weeks. Although there are resale companies in existence, the Club does not recommend or endorse any of these organizations.
Q. How can I transfer Ownership of my Membership Contract?
A. Click on the link for the property you are an owner to download complete instructions and requirements for Ownership Transfer. Memberships must be paid in full and have currently paid maintenace fees to begin the process. | Owner Transfer Puerto Vallarta Docs | Owner Transfer Cabo Docs | Owner Transfer Arco Docs | Owner Transfer Flamingos Docs |
Q. How can I add a name, change a name or remove a name from my Ownership contract?
A. Click on one of the links to download complete instructions for making legal changes to the name(s) on your ownership contract. Change a Name | Add a Name | Remove a Name
Contract
Q. Is this a deeded property?
A. Your membership is not deeded, it is a right-to-use property. Your use period(s) depend on the terms of your contract and vary between the resorts. Please refer to your contract, or contact the Club office if you are unclear of your use periods.
Q. When does my membership expire?
A. Most Memberships are a thirty-year lease, while the older contracts have a standard expiration date. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date.
Q. Will my contract be renewed upon expiration?
A. Any renewal or extension offers of your contract will be at the discretion of the Development entity of your resort. At this time, no decisions have been made.
Q. How can I review the Membership Rules and Regulations?
A. Please send a written request to the UVC Corporate office in San Diego for a copy of the UVC bylaws, rules and regulations.
Taxes
Q. How much are property taxes for the Club?
A. You, as a member of the Club, are not responsible for paying property tax. |
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